You can now call 1-844-640-6446 during and outside normal business hours to receive a current benefit summary and to check the status of your case. You can also sign up for text message notifications regarding your benefits. 

Submit Documents:

In-Person: Present to first floor or second receptionist for scanning in our lobby at 239 W Main St. Lancaster

Fax: (740) 689-4848

Mail: 239 W. Main St, Lancaster, Ohio 43130

Call Us:

Main telephone line: (740) 652-7889

TTY Telephone line: (740) 652-7632

Report Fraud: (740) 652-7616

Get Help:

24-Hour Ohio Direction Card Help Line: 1-866-386-3071 

Did you miss your redetermination interview for SNAP (food assistance) or OWF (cash assistance)? 
Call the benefits line at 1-844-640-6446 to conduct an interview any time between the hours of 8 a.m. and 3 p.m.